Shipping & Delivery
Processing your order
Our made-to-order handmade items have a 4-6* week process time, giving us time to create the perfect fit for you! The process time begins as soon as we receive your measurements. If an order lacks the given measurements, its process time will be delayed until it is received. All orders not made to order will ship out as quickly as possible.
If you have an event or other reason that you need your order to arrive sooner, you can contact us through the contact form to set up a payment for rush processing.
Please note that the rush fee applies to only one item at a time, so if you need to rush multiple items, you will need to purchase multiple rush fees.
* Please allow an extra 1-2 weeks processing time, over the holiday period.
Shipping Policy
Domestic Shipping
We offer free shipping on all domestic orders over £200! Here in the UK, all items are shipped using Royal Mail, which typically takes about 2-4 days to ship anywhere in the UK.
International Shipping
We ship worldwide! You'll be provided with tracking details once your order has left our premises. Costs for shipping will depend on your order quantity, but international costs start at £11. You can calculate shipping costs by going through the checkout process before placing your order. Due to so many packages getting lost in transit we only offer tracked and signed shipping options to ensure your order arrives with you safely.
We usually ship via the Royal Mail Priority Airmail service but if you are in a hurry we can upgrade you to a faster courier such as DHL. Please contact us if you wish to rush your delivery or find the DHL option at checkout.
International parcels may be subject to import duties/fees depending on your country’s laws. The buyer is responsible for all duties and fees.
If you refuse the shipment or are unable to receive it, Vetch & Clover is not responsible for any return shipping fees.
Returns & Refunds Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Vetch & Clover are not responsible for the return costs and you will not be refunded the return cost, unless on the rare occasion the item you receive is damaged, incorrect (the wrong item) or incomplete due to the faults of business quality and standards checks.
If an item is damaged during transit, please contact us and we'll open a dispute with our courier service.
In addition, please note the following: the following products are not eligible for return: Any customised items such as: reversible front lacing stays.
Customised items meaning if the item is made to measure and/or you the customer has personally chosen the materials to make up the garment, e.g. eyelets, fabric, bias tape.
Unfortunately, we cannot accept returns on Gift Cards.